NrG-SPARK
1-year limited warranty.
Warranty
Clear coverage. Clear responsibilities.
Keep your order information and product serial number. If a problem occurs, stop using the equipment and contact NrG Light before attempting repair or returning any product.
Coverage periods
Warranty by system.
Coverage begins on the original purchase date and applies to the original purchaser, subject to the terms and exclusions below.
NrG-AURA, AURORA & PHOENIX
3-year limited warranty.
NrG-PRIZM
3-year limited warranty.
Environment requirement
Dry indoor use only.
NrG panels are not sauna-rated.
Use in any sauna—including traditional dry, steam, infrared, wet, or combination saunas—immediately voids warranty coverage. Keep the panel, power components, controls, and connectors away from water, condensation, excessive humidity, and liquid intrusion. Keep every ventilation opening clear.
What is not covered
Common exclusions.
Improper environment
Sauna use; moisture, steam, condensation, flooding, or liquid damage; blocked ventilation; overheating caused by restricted airflow.
Improper handling
Drops, impacts, unauthorized modification or repair, incorrect power, misuse, neglected maintenance, or use outside the published instructions.
Consumable or cosmetic conditions
Normal wear, cosmetic changes that do not affect operation, and accessories or parts not supplied or approved by NrG Light.
Request service
Contact NrG Light before returning anything.
Email info@nrglight.com with the information below. Photos or video usually speed up diagnosis.
01
Identify the order
Your name, order information, product model, and serial number if available.
02
Describe the issue
Explain what happened, when it began, and the troubleshooting already attempted.
03
Wait for instructions
NrG Light will provide troubleshooting, parts, repair, replacement, or return instructions as appropriate. Do not ship equipment without authorization.